Returns

RETURNS

We take great pride in the products we offer and hope you are love yoyour purchase as much as we do.  If not, then let's chat!  Please give us a call or email us at 270-982-2700 or orders@thebugsear.com.

If an item arrives damaged, then it's just not right!

• Step 1: Take a photo of the damage.
• Step 2: Email the photo to orders@thebugsear.com along with your order number.
• Step 3: Someone will be in touch with you in 24-36 hours (excluding weekends.)

If, within 14 days, an item just doesn't give you the happy you expected:

• Step 1: Package the item up with love (it has feelings, too, ya know!)
• Step 2: Please include a note or the packing slip telling us the reason for your return or exchange. Feel free to include a doodle or joke to make us laugh. We like laughing.
• Step 3: Mail it back to us at  110 South Main Street, Elizabethtowm KY, 42701.  ATTN: Returns. (We do not pay for return shipping.)
• Step 4: Upon inspection, a refund or an exchange will be processed within 3-5 business days. Please allow 5-7 business days for this to show on your original form payment.  If there is a price difference, you will be sent an invoice or refund notice via email.  If you received free shipping on your item, there will be a $7 shipping deduction added to your refund.  
• Step 5: If you are exchanging an item, we will mail the new item out as soon as possible and email you the tracking number. 

The Stuff We Hate to Say: 

• No returns accepted on Sale, Seasonal, Special Order or Holiday items. 
• No returns accepted on used or worn merchandise. 
• Items must be in original packaging. All tags must be attached. 
• No returns or adjustments after 15 days from the date of delivery. 
• No exceptions, even for your Brother's, Aunt's, Sister had a baby.
• In-Store Returns must be returned to The Bug's Ear within ten (14) days of the original purchase date. 

BOGG BAG RETURNS:  We do NOT accept returns on Bogg Bag items.  No exceptions.  This includes in store and online purchases.