Shipping

SHIPPING

We ship orders Monday through Saturday except on holidays. Most orders are shipped within 1-2 business days of being placed. We use USPS Ground Advantage, USPS Priority Mail, and UPS Ground as our primary shipping services.  We reserve the right to use other shipping methods if rates and delivery time is shorter.  If you select Free Shipping, the method your order ships will be determined by the size and weight of the package.

You will receive an email with a tracking number as soon as your order ships. You will also be notified by email before your order delivers and once it has been delivered.

 The Basics on Shipping Fees:

• All orders over $35 ship free in the US Continental US.  Any orders placed under $34.99 will incur a $4 shipping fee at checkout.  
• *All West Coast Shipping to California, Oregon, and Washington is $8.
• Priority/Expedited via UPS, Fed Ex, or USPS (2-4 business days)  - $18
• Express (2-3 days) shipping available at checkout - $39
• Local Pickup - Please leave comment at checkout for local pickup.  You will be refunded any shipping fee.  

• Courier delays are possible and should be expected during the high peak times.
• In the event an item is on backorder, you will be notified via email.  Special order items, such as monograming, may take additional time.
• Review your order before submitting.  Changes and cancellations cannot be made to an order once submitted. 
• We are NOT responsible for lost or stolen products once items are shipped.  If your package requires being left in a specific place, please add to comments or consider shipping to another location.  

FAQ -

If my tracking number says my package was delivered but I didn't receive it, what do I do?  We cannot be held responsible for missing/stolen packages if tracking says delivered to final location. Please contact the mail carrier with the tracking number and they will be able to track down the missing parcel.

Do we offer International Shipping?  No, we are not currently shipping outside of the 48 United States.  

What happens if we cannot verify your address?  If for any reason we cannot verify an address through USPS or UPS, you will be notified via email.  A refund will be issued if validated address cannot be obtained. 

If for any reason your package is delayed to our knowledge, we will be sure to contact you. Please email us at info@thebugsear.com with any questions. 

We reserve the right to refuse any order you place with us should it seem necessary. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that do. not use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.